Terms & Conditions

Terms and Conditions

Terms and Conditions for Online-Payments

The Terms and Conditions contained herein shall apply to any person (“User”) using the services of IES Master for making

registration or admission fee (either in full or installments) payments through an online payment gateway service (“Service”) offered by IES Master in association with HDFC Bank Limited And Tech Process (“Payment Service Providers”) through IESMaster’s. Each User is therefore deemed to have read and accepted these Terms and Conditions.By using this website, you acknowledge your assent to the following conditions of use without limitation or qualification. Please read these conditions carefully before using this website.These terms and conditions may be revised at any time by updating this post. You are bound by any such revisions and should therefore periodically visit this page to review the then current terms and condition to which you are bound

A Privacy Policy

IES Master respects and protects the privacy of the individuals that access the information and use the services provided through them. Individually identifiable information about the User is not willfully disclosed to any third party. IES Master is committed to the collection, retention and use of personal information that you provide to us about yourself on this site www.iesmaster.org.

Your Personal Information may comprise the (Name, Age, Occupation, User ID and Password with choice, email address, Telephone No., Payment processing Details, Limited personal Details and Any Other data as IES Master may require.) We do not sell, distribute or rent any personal data to other parties for marketing or any other purpose under any circumstances. You and your personal information is an asset for us. Your personal information will be disclosed to the bank when you proceed to make payment through your debit/credit card/Net banking for approving the payment.

All payment should be made in Indian Rupees only.

Collection of Information

Site Browsing: You browse the site anonymously. We do not require you to reveal any Personal Information while browsing through the site. However, you may not be able to access certain sections of the site or interact with us without supplying us with Personal Information. By filling up the online admission form you will be supplying us Personal Information.

While you are browsing through the site, the Site’s operating system may automatically record some general information about your visit such as:

(i) The date and time you visit of Site, along with the address of the previous website you were visiting, if you linked to us from another website

(ii) The type of browser you are using

(iii) Which ‘hit’ it is on the Site

The General Information is used by IES Master for statistical analysis, for tracking overall traffic patterns on the Site and to gauge the public interest in IES Master and the Site. Such General Information may be shared by IES Master with any person, at IES Master’s discretion. Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as, non-confidential and non-proprietary information. Within IES Master, access to Personal Information collected by IES Master will be given only to those persons who are authorized by IES Master and third parties hired by IES Master to perform administrative services. IES Master will provide access to third parties for internal entering and managing Personal Information in IES Master’s Database, processing your admissions or fee preparing address label’s sending emails, which require such third parties to have access to your Personal Information. IES Master cannot guarantee that such parties will keep your Personal Information confidential and IES Master will not be liable in any manner for anyloss of confidentiality attributable to such third parties.

Refund and Cancellation Policy

Any Failures in online payments and in case the amount gets deducted from your saving/ current account and is not credited in IES Master’s account, before the transaction is complete, IES Master is not responsible for any refunds. Students in this case can contact either Bank/ IES Master to clarify the same. Refund will be made as per the company policy. Student can cancel their admission within 5 days from the date when batch starts. Admission fee and initial processing charges are non-refundable and rest of the fee will be refunded within 15 working days.

• All refunds for credit / debit card and net banking transaction will be handed over by cheques only; no refund will be processed either by online transfer or paid by cash.

E- Receipt will be sent by IES Master with the confirmation of admission. Students should keep the receipt with them safely as this will be required for further processing of I- Cards.

It is the responsibility of the applicant to ensure that the applicant is actually eligible appearing in IES/GATE/PSU’s which are can be ascertained by carefully reading the Instructions/eligibility criteria. The ONLINE application system does not perform any check on the qualification indicated by the application during the application process. Therefore, successful completion of ONLINE application process does not in itself indicate that the applicant is qualified for IES/GATE/PSU’s examination.

It is the Applicant’s responsibility to ensure he/she pays the application fees as applicable. The payment of any amounts intended to be made in respect of Fees by or on behalf of the applicant does not in itself indicate the acceptance of applicant’s candidature for appearing in. When the applicant successfully completes the online payment transaction using credit/debit cards and net banking option, funds will be deducted from the credit/debit card mentioned by the applicant and the payments will be credited to IES Master Account. This payment is towards admission for IES/GATE/PSU’s regular/ weekend batch or any other program. Any payment received through this website will be treated as having been made by the applicant even though the same may have been made by some other person/ party and hence IES Master Shall not entertain any correspondence from any person other than applicant or applicant’s parents/ guardian. If the applicant’s online payment is successful, IES Master Confirm the same by giving a valid transaction ID. In case the unsuccessful online payment, IES Master Will advise the applicant accordingly. The applicant should then contact the credit /debit card /Net banking provider for details. IES Master will not entertain any email communication on payments or refunds.

Failure to Pay the Fees

In case the applicant registers successfully and /or pays the registration amount but fails to pay the required fee,

(admission fee either first installment or full fee) on or before the batch starts, his/her application will stand cancelled without any further notification.

Data Protection

IES Master will be entitled to use the information given during the Online Payment process for the purpose of registration of the applicant as also for statistical purposes.

General Terms and Conditions for Online-Payments

Once a User has accepted these Terms and Conditions, he she may register and avail the


IES Master rights, obligation, undertaking shall be subject to the laws in force in India, as well as any directives/ procedures of Governments of India, and nothing contained in these terms and Conditions shall be in derogation of IES Master’s rights to comply with any law enforcement agencies request or requirements relating to any User’s use of the website or information pro-vided to or gathered by IES Master with respect to such use. Each User accepts and agrees that the provision of details of his/her use of the Website to regulators or police or to any other third party in order to resolve disputes or complaints which relate to the Website shall be at absolute

discretion of IES Master.

These Terms and Conditions constitute the entire agreement between the User and IES Master, these terms and Conditions, supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the User and IES Master. A printed version of these Terms and Conditions and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms and Conditions to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Servers’ Slow Down/Session Timeout: In case the Website or payment Service Providers’ webpage, that is linked to the website, is experiencing any server related issues like 'slow down'or ‘failure’ or ‘session timeout’ the User shall, before initiating the second payment, check whether his/her Bank Account has been debited or not and accordingly resort to one of the following options:

(i) In case of Bank Account appears to be debited, ensure that he/she does not make the payment twice and immediately thereafter contact IES Master via e-mail or any other mode of contact as provided by IES Master to confirm payment.

(ii) In case the Bank Account is not debited, the User may initiate a fresh transaction to make

payment. However, the User agrees that under no circumstances the Provider and IES Master shall be held

responsible for such fraudulent/duplicate transaction and hence no claims should be raised to IES Master.

Limitation of Liability

1. IES Master has made the services available to the user as a matter of convenience. IES Master expressly disclaims any claim or liability arising out of the provision of this Services. The User agrees and acknowledge that he/she shall be solely responsible for his/her conduct and that IES Master reserves the right to terminate the rights to use of the Services immediately without giving any prior notice thereof.

2. IES Master shall not be liable for any inaccuracy, error or delay in, or omission of (a) any data, information or message, or (b) the transmission or delivery of any such data, information or message; or (c) any loss or damage arising from or occasioned by any such inaccuracy, error, delay of omission, non-performance or interruption in any such data, information or message. Under no circumstances shall the IES Master, its employees, directors, and it’s a third party agents involved in processing, delivering or managing the Services, be liable for any direct, indirect, incidental, special or consequential damages, or any damages whatsoever, including punitive or exemplary arising out of or in any way connected with the provision of or any inadequacy or deficiency in the provision of the Services or resulting from unauthorized access or alteration of transmissions of date or arising from suspension or termination of the


3. IES Master assumes no liability whatsoever for any monetary or other damage suffered by the

user on account of:

a. The delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the payment Gateway or Services in connection thereto: and /or

b. Any interruption or errors in the operation of the payment Gateway.

4. The User shall indemnify and hold harmless IES Master and their respective officers, directors, agents, and employees, from any claim or demand, or actions arising out or in connection with the utilization of the services.

5. The user agrees that IES Master or any of its employees will not be held liable by the user for any loss or damages arising from your use of, or reliance upon the information contained on the website, or any failure to comply with these Terms and Condition where such failure is due to circumstances beyond IES Master reasonable control.

Miscellaneous conditions:

1. Any waiver of any rights available to IES Master under these Terms and Condition shall not mean that those rights are automatically waived.

2. The user agrees, understands and confirms that his/her personal data including without limitation details relating to debit card/ credit card and net banking transmitted over the internet may be susceptible to misuse, hacking, theft and/or fraud and that IES Master or the payments services Provider(s) have no control over such matters.

3. Although all reasonable care has been taken towards guarding against unauthorized use of any information transmitted by the user, IES Master does not represent or guaranteed that the use or the Services provided/by through it will not result in theft and/or unauthorized use of data over the internet.

4.IES Master and its affiliates and associates shall not be liable, at any time, for any failure of performance, error omission, interruption , deletion, defect, delay in operation or transmission, computer virus, communications line failure, theft or destruction or unauthorized access to, alteration or, or use of information contained on the website.

5. The User may be required to create his/her own user ID and Password in order to register and/ or use the Services Provided by IES Master on the website. By accepting these Terms and Condition the user address that his/her user ID and password are very important pieces of information and it shall be the users own responsible to keep them secure and confidential. In furtherance hereof, the user agrees to:

a. Choose a new password, whenever required for security reasons.

b. Keep his/her user ID and Password strictly confidential.

c. Be responsible for any transactions made by user under such user ID and password. 

The user is hereby informed that IES Master will never ask the user for the user’s password in an unsolicited phone call or in an unsolicited email. The user is hereby required to sign out of his/her IES Master Account on the Website and close the web browser window when the transaction(s) have been completed. This is to ensure that others cannot access the user’s personal information and correspondence when the user happens to share a computer with someone else or is using a computer in a public place like a library or inter café.

Debit/Credit Card, Bank Account Details

1. The user agrees that the debit/credit card and net banking details provided by him/her for use of the aforesaid Service(s) must be correct and accurate and that the user shall not use a debit/credit card, that is not lawfully owned by him/her or the use fo the which is not authorized by the lawful owner thereof. The user further agrees and undertakes to provide correct and valid debit/credit and details.

2.The user may pay his/her registration or admission fee (either in full or installments) IES Master by using a debit/credit card and through online banking account. The user warrants, agrees and confirms that when he/she initiates a payment transaction and /or issues an online payment instruction and provides his/her card/bank details.

a. The user is fully and lawfully entitled to use such credit/debit card, and net banking bank account for such transactions;

b. The user is responsible to ensure that the card/bank account details provided by him/her are accurate;

c. The user is authorizing debit and nominated card/bank account for the payment of registration or admission fee (either in full or installments) selected by such user along with the applicable fees.

d. The user is responsible to ensure sufficient credit is available on the nominated card/ bank account at the time of making the payment to permit the payment of the dues payable or the bill(s)) selected by the user inclusive of the applicable fee.

Personal Information

1. The user agrees that, to extent required or permitted by law, IES Master and/or the payment Service, provider(s) may also collect, use the disclosed personal information in connection with security related or law enforcement investigation or in the course of cooperating with authorities or complying with legal requirements.

2. The user agrees that any communication sent by the user vide e-mail imply release of information therein/therewith to IES Master, the user agrees to be contacted via e-mail on such mails initiated by him/her.

3. In addition to the information already in the possession of IES Master may have collected similar information from the user in the past. By entering the website the user consents to the terms of IES Master Privacy policy and to IES Master continued use of previously collected information. By submitting the user’s personal information to IES Master, the user will be treated as having given his/her permission for the processing of the user’s personal data as set out herein.

4. The user acknowledge and agrees that his/her information will be managed in accordance with the laws for the time in force

Payment Gateway Disclaimer

The service is provided in order to facilitate access to view and pay registration or admission fee (either in full or installments)

online. IES Master does not make any representation of any kind, express or implied, as to the operation of the payment Gateway other than what is specified

in the website for this purpose. By accepting/agreeing to these Terms and Conditions, the user expressly agrees that his/her use of the aforesaid online payment Services is entirely at own risk and responsibility of the user.

The following are the terms and conditions for IES MASTER Online Test Series.

  • Amount once paid will not be refunded.
  • User who is appearing for GATE/ESE exam is required to upload his/her hall ticket/Admit Card scanned copy to the portal for future verification.
  • IES MASTER has right to use photographs of the successful candidates for its promotion purposes.
  • The services offered by IES MASTER to the applicants are valid for the current academic year only.
  • IES MASTER can suspend an online exam without notice.

For any Clarification please contact:

F-126 Katwaria Sarai, New Delhi – 110016

E-mail ID: info@iesmaster.org

Phone No.: 8010009955, 011-41013406, 9711853908

Other Terms & Conditions

  1. Admission and Fee Payment:
  • As described in brochure/website, the fee has to be paid by the students at the time of admission only.
  • Fees can be paid through Cash, Debit / Credit Card, Demand Draft or via online modes.
  • For Delhi Centre: The DD should be made in favor of “IES MASTER“ payable at New Delhi for Tuition Fee and in favor of
  • "IES MASTER PUBLICATION" for study material (17500/-).
  • Fee payment through Cheque will not be admissible
  • The registration fee if any paid will be adjusted in fees at the time of admission
  • Students can avail a discount offer of Rs. 1000/- on the payment of complete/full fees at the time of admission itself.
  • If five students (5) take admission at one time they can avail group discount. Each student will get the discount of rupees one thousand (Rs.1000/-).
  • MTRE qualified students will not be entitled for any other discount.
  • Student can avail only one discount facility.
  • Installment Payment Scheme’
  • Fees can be paid in Installments too but in that case an extra amount of Rs. 2000/- has to be paid as installment charges. Installment charges are a subject matter of the management and can be changed at any point of time. These charges will be applicable on students who opt for ‘Installment Payment Scheme’ immediately after admission.
  • Under “Installment Payment Scheme” Student needs to pay 70% of the fees as first installment at the time of admission and 30% of fees as second installment within 30 days from the commencement of batch/date of admission.
  • No Installment Payment Scheme for repeater (Ex-IES Master) Student.
  • Fee for the repeater (Ex-IES Master) student for GENIUS Batch will be Rs. 78000/- only.
  • Fee for the repeater (Ex-IES Master) student for NORMAL(ESE+GATE+PSUs) 1 YEAR Batch will be Rs. 62075/- only.
  • Fee for the repeater (Ex-IES Master) student for NORMAL(ESE+GATE+PSUs) 2 YEARS Batch will be Rs. 68250/- only.
  • Fee for the repeater (Ex-IES Master) student for NORMAL(GATE) 1 YEAR Batch will be Rs. 59925/- only.
  • Fee for the repeater (Ex-IES Master) student for NORMAL(GATE) 2 YEARS Batch will be Rs. 61425/- only.
  • The fee of repeater(Ex-IES Master) student will not be refund in any case once enrolled.
  • Students enrolled in postal programme (in last TWO YEAR - 2020 & 2021), and now take admission in regular/weekend programme, will have an optional choice for taking classroom study material. If not opted, the total amount they have paid for postal programme will be waived from the total course fee.
  1. Refund Policy or Reimbursement of fee : (Applicable only for Classroom Program)
    Fee refund or replacement options are available for those who are not able to continue the Classroom Program due to some unavoidable reasons.
    The options are:-
  • Fees refund facility is available within initial 5 days of the commencement of course or batch for regular program. And in case of weekend program, the fee refund facility is available within initial two days of the commencement of course or batch.
  • Registration charges will not be refundable in any circumstances. The amount will be paid through Account Payee Cheque only in the favor of the candidate. In case of late admission i.e. after the commencement of batch, calculation of 5 days will start from the admission date of that particular student.
  • There will no refund and cancellation for student enrolled under MTRE scheme/ any scholarship scheme.
  • Student can replace their seat with another new candidate within a month from the date of the commencement of course or batch. The replacement candidate who will replace the seat must not be an existing student of IES Master and will not be provided with any new books or back-up classes. Replacement will be done after deduction of registration charges. Replacement candidate will have to make fresh registration and will be registered in the same batch.
    Some important guidelines related to Refund and Replacement Policy-
  • Verbal, telephonic requests for Refund or Replacement will not be valid or acceptable. Any requests via e-mail or fax will also not be taken into consideration.
  • Any such requests for Replacement or Refund must be submitted as written applications to the coordinator in the admission office. Fee refund application can be submitted only by the student or their parents. Please note that any application will not be accepted from any other person/friend/relative.
  • Any fee refund or seat replacement application, without proper documents like fee original receipt, written request and ID-card (if issued) will not be processed or entertained. The request must be made during the applicable period only after completion of which, no such requests will be undertaken..
  • For online admitted candidates, refund will be directly transferred to their bank accounts via online payment gateway. Admission fee is non-refundable under any situation.
  • The above mentioned terms and condition are strictly applicable on the fee refund or seat replacement policy and it will not be negotiable under any circumstances.
  • There is no provision for providing study material /trial classes/any fee refund/ replacement for the Repeater/ Ex-IES Master/ Previous year students.
  • There will not be any replacement of students enrolled in replacement category and no fee will be refunded.
  • There will be no replacement of admission from enrolled students of IES Master.
  • Fee will not be refunded after five days on any grounds and in any circumstances except replacement.*
    *Please see the replacement policy.
  1. Penalties for Nonpayment of fees-
  • Admission will be cancelled in case of nonpayment of either first installment in case of ‘Installment Payment Scheme’ or complete/full admission fees on or before the commencement of the batch. If the candidate has already paid the Registration Fees, then it will be forfeited.
  • The seat can be reserved only for 5 days counted from the beginning of the batch. After 5 days, the Registration will be cancelled and the seat will be allotted to other student, and the registration amount will also be forfeited.
  • The students, who have opted for ‘Installment Payment Scheme’ and pays the installment fees after 15 days, will be charged a Penalty of Rs 200/-  (as late fee) per day up to 15 days. After this, the admission shall be treated cancelled without any prior information and refund of fees.
  1. ID Card:
  • An ID card will be issued to each student after the payment of entire fee/first installment in case of students who have opted for ‘Installment Payment Scheme’. Students are not allowed to enter in IES Master Premises without ID card. Students are requested to collect their ID cards from admission department after five days of the beginning of the batch.
  • Students who paid only registration fee will not be issued ID Card
  • . Students without ID card will not be allowed to attend the classes, under any circumstances..
  • Students are not allowed to overwrite on ID card or pass it to anyone. Students are requested not to create any photocopy/duplicate form of ID card.
  1. 5.Re-issue of ID Card-

Students should keep their ID card with full caution and safety as it is a proof of your association with IES Master. As a policy, duplicate ID card or fee receipt will not be issued in case of loss or misplacement of the previous one.

However, the final decision regarding the re-issue of ID card can be taken by the Management depending upon the situation in which the ID card is lost. The decision of the management regarding re-issue of ID card will be final and binding and will not be negotiable under any circumstances.

If the management decides to re-issue the Duplicate ID Card, then the student will have to submit a copy of FIR with an amount of Rs. 500/- and one recent passport size photograph.
6. Change in Batch/Centre:

  • We provide the flexibility of changing/swapping of batch for regular classroom program and weekend classroom program on payment of rupees two (Rs.2000/-) thousand. But the request for changing of batch is subject to availability of seat and the clearance of all fee dues. The decision of the management regarding changing/swapping of batch will be final and binding.
  • Students who opt for Classroom Program (Regular or Weekend) will not be allowed to change or transfer to any other program.
  • Centre or Batch once chosen at the time of enrollment will be not be changed in any circumstances.
  • Batch change will be made in the same category only. Batch change is applicable within fifteen days (15 days) from the commencement of batch. 
  1. Study Material & Reading References :
    Books are issued to all current students except ex-IES Master Student availing concession. Books will not be provided to Repeater/ Ex-IES Master/ Previous year students.
    The complete set of study material will be provided only after the clearance of all fees dues.
    Students should collect their books on respective due dates announced by notifications. IES Master will not be responsible for
    any matter related to books after the due dates.
    Books will be provided to students only at their respective centers after showing the ID card.
    The Issued books come under the copyright of IES Master Publication and should not be copied in any form.
    No study material will be issued after the ESE Prelims/ GATE examination.
  • Free test series are applicable only for students admitted/enrolled under the following category:-
  1. Regular & Weekend (ESE+GATE+PSUs):- ESE Prelims offline and GATE online test series.
  2. Regular & Weekend (GATE):- GATE online test series.
    Apart from the above category of enrollment all the students will have to purchase both offline and online test series of ESE & GATE.
  1. Absenteeism :
    It is advisable for students to attend all Classes and Test Series on regular basis in their allotted batch and timings. Institute is not responsible for your short- attendance and not bound to provide back up or missed classes. Permission to attend the missed classes in any other batch will be depending on the decision of the management and availability of seats.
  2. General Instructions:
    The students can register only for Regular and Weekend Classroom programs by paying prescribed registration fees. For other programs student needs to pay prescribed fee of that program.
    Students are advised to maintain strict discipline and sincere behavior within the IES Master premises and classroom. If any student is found guilty of breaching the rules of the Institute such as misbehaving with staff or classmates, unusual fights, destructing the Institute property or including in any other illegal activities, then IES Master reserves full right to take any strict legal action or rusticate the student or disallow to attend classes.
    The students must take the sole responsibility for the security of their vehicles and other stuff. The Institute will not be held responsible for any mishap or loss.
    Offline classes will run as per directives of the government keeping in view the COVID-19. During the period of suspended offline classes, Offline student will get the facility of online classes automatically.
    The Programs, Faculty, Fees structure, Batch timings or Venue of classes are subject to the discretion of IES Master and can be changed at any time without prior information to anyone. However, the students will be informed / notified regarding all the amendments made. The decisions of the management will be considered final and binding to all wherein no objections in this regard will be entertained.
    In case of any amendment in syllabus for the Entrance Exam at any stage during the course of program, the Institute will not be bound to cover the whole revised syllabus. However, the Institute will take all possible action to cover all the new amendments in the current batch.
    Students are required to submit photocopy of their IES and Gate Admit Cards.
    It is compulsory for all the students, to submit two photographs at the time of admission. The Name & Photo of Candidate may be publicized in the list of successfully passed out Candidates in Current or Future Sessions for the Advertising campaign of the Institute.
    There is no provision for providing study material /trial classes/fee refund/ replacement for the Repeater/ Ex-IES Master/ Previous year students.


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